Effective Date:  March 19, 2009

JO MALONE NEW ZEALAND ONLINE PRIVACY POLICY

We at Jo Malone New Zealand Online respect your privacy and value the relationship we have with you. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions.

This Privacy Policy describes the types of personal information we collect on the Jo Malone New Zealand website, currently located at www.jomalone.co.nz (“Site”), how we may use that information and with whom we may share it.  Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information.  It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.

Please note that this Privacy Policy governs only information provided to Jo Malone New Zealand Online.  It does not govern any other information or communications that may reference Jo Malone, e.g., communications from Jo Malone counters located within brick and mortar retail stores.  If you visit one of our other regional websites, e.g. www.jomalone.com, or link to another website from this Site, you are subject to the privacy policy applicable for that website and we suggest that you consult such privacy policy.

Click on one of the links below to jump to the listed section:

Information We Collect and How We Use It
Use of Personal Information by Jo Malone New Zealand Online
          Marketing Emails
          Text Messages
          Communications to Serve You
          Customized Service
          Special Events, Questionnaires and Surveys
          Employment
Technologies That Allow Us to Customize Your Experience on Our Site
          Web Beacons and Tracking Links
          Cookies
          Coremetrics
Information We Share and with Whom We Share It
          Jo Malone Companies
          Third Parties
          Business Transfers
          Compliance with Law
Transfer of Data to Other Countries
How We Protect Personal Information
Updates to Our Privacy Policy
Your Choices
          Updating Your Information
          Opt-Out and Managing Your Preferences
Data Controller/Data Processor
Comments

Information We Collect and How We Use It

Information collected through the Site will include personal information which you provide.  For example, if you complete a user registration form or complete an online survey, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender and product and/or cosmetic concerns, and the brands and products you use. The information is being collected in order for us to improve the Site, manage our relationship with you and provide you with the services listed below.  We will only use the information for the purposes set out in this Privacy Policy.

Use of Personal Information by Jo Malone New Zealand Online

Marketing Emails

If you so elect, the information you provide may be used by Jo Malone New Zealand Online to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions (“Emails”).  If you do elect to receive them and later decide that you would no longer like to receive these Emails, see the “Your Choices” Section below.  You may receive the benefit of hearing from Jo Malone New Zealand Online via mail or phone even if you have not elected to receive Emails.  If you do not wish to receive direct mail or phone, see “Your Choices” Section below.

Text Messages

If you so elect, you may provide you mobile phone number in order to receive text message alerts containing product and event information, cosmetics tips or promotions (“Text Message”).  There is no fee from Jo Malone New Zealand Online to receive Text Messages, however, your mobile service provider may charge for you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.  If you do elect to receive them and later decide that you would no longer like to receive these Text Messages, see the “Your Choices” Section below.

Communications to Serve You

If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Site or contact you regarding your customer service requests or questions.  For example, all registered users will receive a welcoming Email to confirm their registration.  These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Jo Malone New Zealand Online offers its customers.

Customized Service

We may use your personal information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.

Special Events, Questionnaires and Surveys

On occasion, Jo Malone New Zealand Online may sponsor special events (such as contests, sweepstakes or other offerings), questionnaires and surveys.  There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed.  We strongly suggest you review any applicable rules before participating.  To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.

Employment

If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates.  An “Affiliate” is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.
 

Technologies That Allow Us to Customize Your Experience on Our Site

We use various technologies to collect information (such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request) about your visit to our Site and to enhance and customize your experience on our Site.  For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes.  In some instances, we may use these technologies in combination with the personal information you provide on the Site.  These technologies may provide a variety of information such as whether you have visited our Site before.  They also may enable you to save your preferences.  Each technology is explained below.

Web Beacons and Tracking Links

Web beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our Site.  They are often used in combination with cookies and are often not visible to the user of the Site.  Web beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability.  If you reject our cookies (see Cookie section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.

Cookies

Browser cookies are bits of text that are placed on your computer’s hard drive when you visit our Site.  Flash cookies are similar to browser cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive.

You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies.  Rejecting our cookies will disenable the Coremetrics cookies (described below) as well.  If you reject our cookies or opt-out of the use of cookies, you may still use this Site, but you may be limited in the use of some of its features.

Coremetrics

We are continuously working to make your experience on our Site better.  To this end, we have retained a company, Coremetrics, to assist us in better understanding your use of our Site.   We will place cookies on your computer to collect information that will show us how you come to our Site and how you use and navigate our Site.  Coremetrics does not receive any personal information about you.  Coremetrics tracks visitor behavior on our Site through the use of an anonymous permanent cookie which contains no personal information about you.  Coremetrics is contractually prohibited from using the data for any other purpose.  Coremetrics is required to maintain all data collected on our behalf in confidence.  You may deactivate the ability of Coremetrics to track your behavior on the Site.  To learn more about the various levels of privacy and confidentiality you can select with respect to Coremetrics and to exercise your choice, please click here.


Information We Share and With Whom We Share It

We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as described in the “Business TransfersSection below.  In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.

Jo Malone Companies

We may share your personal information with our Affiliates that distribute and market Jo Malone products (the “Jo Malone Companies”).  Jo Malone Companies may use this information in accordance with this Privacy Policy including, if you have so elected, to send you Emails containing product information, cosmetic tips or promotions.  If you prefer that we not share your personal information with Jo Malone Companies, please do not provide it to us.  We are unable to offer the benefits of the Jo Malone New Zealand Online to anyone who does not consent to the sharing of their personal information with Jo Malone Companies.

Third Parties

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy.  Examples include data analysis firms, customer support specialists, email vendors, webhosting companies and fulfillment companies (e.g., companies that coordinate mailings).  Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor.  If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

Business Transfers

As we continue to develop our business, we might sell certain of our assets.  In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Compliance with Law

We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request.  In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.
 

Transfer of Data to Other Countries

The Affiliates, Jo Malone Companies and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored shall be located in New Zealand as well as in the United States and other countries which which may have varying legal protections applicable to personal information.  All Affiliates, Jo Malone Companies and third parties that receive your personal information are required to honor the privacy representations made in this Privacy Policy, regardless of where they are located.

How We Protect Personal Information

We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the Site.  However, due to the nature of email and the Internet, we cannot guarantee the privacy or confidentiality of your personal information.  If you have any questions about security at our Site, you can send an email to info@jomalone.co.nz.

Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time.  If we decide to change our Privacy Policy, we will post the revised policy here.  We suggest that you periodically consult this Privacy Policy.  Please find the effective date of the Privacy Policy at the top of this page.

Your Choices

Updating Your Information

You have the ability to review, change or request deletion of your personal information by sending an email to info@jomalone.co.nz.

Opt-Out and Managing Your Preferences

You may choose whether or not you would like to receive Email from us.  You may change your preferences with respect to Email at any time clicking the "unsubscribe" link at the bottom of each Email you receive from us, or emailing us at info@jomalone.co.nz. You may unsubscribe from receiving Text Messages, by contacting info@jomalone.co.nz.  You may also choose not to receive mail or phone communications by emailing us at info@jomalone.co.nz.  and specifying that this is your preference.

Data Controller/Data Processor

Jo Malone New Zealand Online will assume control and responsibility for the personal information that you provide to us.  ELC Online Inc., LG Dacom KIDC, 261-1, NonHyun-Dong, KangNam-Gu, Seoul, Korea will collect, host, and process such personal information.

Comments

We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected.  If you have any questions, comments or concerns about our privacy practices, please contact us by email at info@jomalone.co.nz.  If you have questions related to Text Messages, please contact us by emailing us at info@jomalone.co.nz.

Copyright ©  Jo Malone, Inc.  All worldwide rights reserved.

 

Jo Malone Limited
26 Vestey Drive
Mt. Wellington
Auckland, New Zealand
64.9.270.7777